FAQs
Which countries do you ship to?
I offer international shipping worldwide. However, some regions and countries may not be supported. The quickest way to find out is adding something to the cart and enter your shipping address in checkout. If you see "shipping address not supported" that means I unfortunately won't be able to ship to your region. Countries that are known to be supported are: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Canada, Australia, New Zealand
What is your return and refund policy
I offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
To start a return, please visit My Account page, log in with your email and a one-time passcode, then initiate a return.
Once your return is accepted, you will receive a return shipping label. Please ship out the return item within 7 days after receiving the shipping label. A $10 flat fee applies to each return. Once we have received the shipment, a refund to your original payment method will be issued and it typically takes 2-7 business days for refunds to finish processing. Original artworks are not eligible for returns.
Please see Refund Policy page to learn more. Contact ina@inaxi.design if you have further questions or need assistance with your return.
How do you ship the original artwork?
All original pieces are shipped without matting or framing. Paintings that are 9”x12” or smaller will be shipped in a rigid envelope. Paintings that are 10” x14” or larger will be shipped in a mailing tube. For protection, the artwork will be wrapped in a clear plastic sleeve and a layer of bubble wrap before they get put into the shipping package.
How do you ship the art prints?
Each print comes with a mat and a backing board and is ready to frame. For protection during transportation, the matted prints are wrapped in a clear plastic sleeve and then put into a rigid, protective envelope.
How do I know I have purchased the original painting and it’s done by you?
Apart from the fact that you can easily see the original brushworks and paint marks on painting, all original pieces also come with certification of authenticity signed by me in ink. You will also notice that I do not sign original pieces at the front of the artwork, rather, at the back with an iconic sketch incorporated into my signature. All art prints however, come with my original signature in the front.
Will the original artwork contain the trademark that says “Ina Xi all rights reserved”?
No. The trademark is for previewing the artwork through my Web store only.